1. Scope
This policy applies to two groups of people:
- Visitors to this website, including anyone who submits the sign-up or contact form.
- People whose data is processed on the dispatch platform on behalf of our customers, including riders and the end customers receiving deliveries.
For platform data, our customer (the business operating the delivery fleet) decides why and how the data is used, and we process it on their instructions. Riders and end customers should also read the privacy notice of the business they ride or order for.
2. Data from this website
When you submit the sign-up or contact form we collect the details you enter, such as:
- Name, work email, company name and role.
- Fleet size, daily delivery volume, industry, city and current dispatch process.
- Any message you choose to include.
We use these details to create your account and send your login credentials, to respond to demo and support requests, and to follow up about the service you asked about. A short-lived session cookie is used to run the form verification check. We do not use advertising cookies.
3. Data on the dispatch platform
To assign orders, predict ETAs and reroute deliveries, the platform processes:
- Order data: pickup and drop locations, delivery window, order status and delivery outcomes.
- Rider data: name, identifier, vehicle type, shift, availability and current load.
- Rider location: live position during active shifts.
- End customer data: delivery address and contact details supplied by our customer for the delivery.
4. Rider location
Rider location data is used only for dispatch and ETA purposes: assigning orders, predicting arrival times, rerouting around obstructions and producing delivery performance reports. It is collected during active shifts and is not used for advertising or sold to anyone.
Access to rider location is restricted by role. Only users who dispatch or manage the relevant hub can view it, and access is logged.
5. Sharing
We do not sell personal data. We share it only:
- With service providers who help us run the platform, such as hosting, email delivery and mapping, under contracts that limit their use of the data.
- With the business you ride or order for, where the data belongs to their fleet.
- Where required by law or to protect the rights and safety of people using the service.
The platform works only within a customer's own fleet. Rider and order data is never shared with other businesses on the platform.
6. Security
Data is encrypted in transit and at rest, access is granted by role, and significant actions such as overrides and access to rider data are recorded in an audit trail. More detail is on the Data & Security page.
7. Retention
Website form submissions are kept for as long as needed to respond and manage the relationship. Platform data is kept for the duration of the customer's subscription, remains exportable during that time, and is deleted or returned after the subscription ends, unless a longer period is required by law.
8. Your choices and rights
You can ask to access, correct or delete personal data we hold about you, or object to certain uses. If your data is on the platform because you ride or order for one of our customers, we will pass your request to that business and support them in responding.
To make a request, use the contact form and choose existing customer support.
9. Changes to this policy
We may update this policy as the service changes. Material changes will be communicated to customers through the platform or by email before they take effect.